“The Mombasa Huduma Centre serves an average of 1,200 customers per day. To date the centre has served more than 35,000 customers. The total revenue collected in this centre so far is more than Kshs. 31,525,582.00,” she said. The Cabinet Secretary further added that the government has entered into a partnership with the Postal Corporation of Kenya (PCK) to collect revenues on behalf of any Ministry, Department or Agency that provides services in the Huduma Centre through the PostaPay electronic Payment Gateway. This, she said, was “in order to accord customers a one-stop shop experience, and improve efficiency in the Public Service.” The Mombasa Huduma Centre has a staff strength of 45 officers drawn from variousMinistries, Departments and Agencies who have all been trained in Customer Excellence and Huduma Service Delivery Standards. Additionally, the Huduma Kenya Centre in Mombasa boasts of a ticketing and Queue Management system (QMS) to organize customer traffic; a Virtual Desktop Infrastructure (VDI) to enable agencies to access their back-end systems; and a Knowledge Management Portal (KMP) that contains information on all services “We built a cyber café within the Huduma Centre which is being managed and run by a local youth Enterprise. Additionally, the refurbishment works for this project was done by a female contractor, from this region,” said Ms. Waiguru. Speaking during the official opening of the new Huduma Kenya Centre in Mombasa today, President Uhuru Kenyatta underscored the government’s commitment to improve public service delivery, adding that the Huduma Kenya Centres initiative is one among many interventions which the government is undertaking to improve service delivery. Currently, there are 13 Huduma Kenya Centres located at Nairobi’s GPO, City Square, and Makadara. Others are Machakos, Nyeri, Embu, Nakuru, Eldoret, Kakamega, Kisumu, Kisii, Kajiado and now Mombasa, offering over 20 differentservices from various ministries and government institutions. An additional 20 centres will be opened in various counties during the current financial year.
